Customer Support Center

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Before you submit a ticket, let’s see if your answer is below.

Order Tracking and Processing

We ship orders quickly! – generally within a 24 hour window. There may be processing delays during sale events and peak shopping days. We ship using the United States Postal Service.  Your order could take anywhere from 1 to 10 full business days in the continental USA. The USPS won’t be able to help us for 10 business days after the order was shipped.  You should have a dated email from us that was sent when we processed your order, or you may view your orders in your account center.  (be sure to check your spam or junk folder). If its been longer than 10 business days, take the following actions.

If You Have An Account:

  1. Be sure you’re logged into your account.
  2. Click your name in the upper right corner.
  3. Select Track Orders/View Past Orders
  4. Find the order you are wanting to contact us about.
  5. Select “Contact A Support Ninja” for this order.

The tracking number for your order is available in multiple locations.

  1. In your account center.
  2. In your Order Completion email.

In both locations, your tracking number should be clickable

If You Have An Account:

  1. Be sure you’re logged into your account.
  2. Click your name in the upper right corner.
  3. Select Track Orders/View Past Orders
  4. Find the order you desire to track.
  5. Select “Track Package” for this order.

For all stun guns – 6 month money back guarantee. If you are not 100% satisfied with your purchase, you can return your order to the us for a full refund. You can return your purchase for up to 6 months from the purchase date. Products must be in the condition you received them and in the original box and/or packaging. Sorry, we cannot refund shipping cost.

For all TASER brand products – 30 day return policy. All TASER brand products are subject to 20% restocking fee (if we don’t call it a “TASER”, it IS NOT a TASER brand product). Opened TASER C2 and taser accessories CANNOT be returned, exchanged or refunded. Products must be in the condition you received them and in the original box and/or packaging. Sorry, we cannot refund shipping cost.

For all spray products – All sales are final. Due to the nature of the product, we cannot accept return for pepper spray and animal spray.

OH NO!  Please let us know of missing items right away.

If You Have An Account:

  1. Please note we are on a new server and any order placed before 2/22/16 will not be available to view in your account, look below for instructions
  2. Be sure you’re logged into your account.
  3. Click your name in the upper right corner.
  4. Select Track Orders/View Past Orders
  5. Find the order you are wanting to contact us about.
  6. Select “Contact A Support Ninja” for this order.

DOMESTIC USA

If your domestic order has not arrived after 14 business days of your expected delivery date, and you have already contacted your local Post Office to trace the package and checked with neighbors in case of a mail mix up, then please contact customer care Mon-Fri 10am – 1pm CSTwith your name and order id# and we will be happy to assist you.

Here’s how.

 

If You Have An Account:

  1. Be sure you’re logged into your account.
  2. Click your name in the upper right corner.
  3. Select Track Orders/View Past Orders
  4. Find the order you are wanting to contact us about.
  5. Select “Contact A Support Ninja” for this order.

If You Do Not Have An Account:

  1. Find your order number from the email dispatched to you when you placed your order.  Have that handy.
  2. Fill in our generic support ticket form, being sure to include your order number.  You may also find your order number on the packing slip received with your order.

 

Questions About a Specific Order?

If the above solutions, did not answer your question. Feel free to contact one of our RAL support ninjas.

If this this is about a specific order, please include your order number in the support request and as many details as possible.

You can find your order number in your order email or on your packing slip.

Without the order number it will take much longer to provide you the great support be pride ourselves on delivering!

Send Customer Support an Email