Return Policy

Thank you for visiting our web site! We are dedicated to providing you with the best products and services. If you have any questions, comments, or suggestions regarding our
products, ordering, delivery, etc. or just want a few words with us, please contact us at
info@beststungun.com. We will respond as soon as possible.

Best Stun Gun.com
11357 Nuckols Rd
#130
Glen Allen VA 23059
U.S.A.

Customer Service Center
Phone hours: 9:00am to 12:00pm
Monday, Wednesday, Friday (Central Standard Time)
(866) 321-7886


Return Policy
6 Month Money Back Guarantee

Shipping and Sales Tax
Mail-In Order
Liability Disclaimer
Product Restrictions
Note Regarding Children
Discreet Shipping
Billing Information
Warranty and Defect




Return Policy

Best Stun Gun strives to offer our customers the best products at the best possible prices. We test all of our products before shipping. Your satisfaction is our number one concern. If you have any questions regarding our products, please contact info@beststungun.com or call (866) 321-7886 before placing an order.

We are confident that you will be satisfied with your purchase. Therefore, we offer a 6 month satisfaction guarantee on all products (except for Pepper Spray and TASER brand products). If you are not happy with your purchase, just simply follow the return procedure listed below and we will refund your purchase price of the product no questions asked!

All TASER brand products with the exception of the units themselves (C2, M26, and X26) have a 30 day return policy. All TASER brand products are subject to 20% restocking fee (if we don’t call it a “TASER”, it IS NOT a TASER brand product). Opened TASER C2 and C2 accessories CANNOT be returned, exchanged or refunded. Sorry we cannot refund shipping charge. Due to government and TASER regulations we cannot receive returns on the main self-defense units (C2, M26, and X26).

Important
An adult signature may be required upon delivery since TASER International requires a background check and registration on all TASER brand products including the following:

44009 – TASER M26C/M18L
26009 – TASER X26C
C2 – All TASER C2 models

Once the TASER brand products are shipped, all returns are subjected to 20% restocking fee (within 30 days) with no exceptions (unless the product is defective).

Due to the nature of the product, pepper spray cannot be returned or exchanged.

All returns must be authorized by BestStunGun.com before product is returned. All products must be returned in the original packaging.

Please send an e-mail to sales@beststungun.com to receive a return authorization no later than 6 months after original ship date. Please include the following information in your e-mail:

  • Name
  • Order ID
  • Contact phone number
  • Reason for return (if product is defected)

A return authorization will be sent within 24 hours via e-mail. Please print the return authorization email and return with the order.

IMPORTANT: Any return must be authorized by BestStunGun.com and under no circumstances will returns be accepted otherwise. We are not responsible for lost or damaged returns. Customer is responsible for return shipping.

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6 Month Money Back Guarantee

We are confident that you will be satisfied with your purchase. Therefore, we offer a 6 month satisfaction guarantee on all unopened stun gun products. If you are not happy with your purchase, just simply follow the return procedure listed below and we will refund your purchase price – 20% as a restocking fee with no questions asked (except TASER brand products and pepper spray. Please see below details)! Opened TASER C2 and C2 accessories CANNOT be returned, exchanged or refunded. Sorry we cannot refund shipping charge.

Due to the nature of the product, pepper spray and battery cannot be exchanged or returned.

All TASER brand products are subject to 20% restocking fee (if we don’t call it a “TASER”, it IS NOT a TASER brand product. Opened TASER C2 and C2 accessories CANNOT be returned, exchanged or refunded. Sorry we cannot refund shipping charge.

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Shipping and Sales Tax

Orders will be processed and shipped the same day if in by 2pm EST Monday through Friday. Orders received after that time, or on weekends, will ship the following business day.

We offer the follow shipping options:
USPS Priority (3-4 business days, not insured)- Flat rate $5.00 per order
UPS Ground (3-5 business days, insurance included) – Flat rate $11.95 per order
UPS 3 Day Air (3 business days, insurance included) – Flat rate $22.00
UPS 2 Day Air (2 business days, insurance included) – Flat rate $32.00

According to the FAA safety regulation, pepper spray can only be shipped by ground. Please select UPS Ground if your order contains pepper spray product.

All orders will be shipped by USPS Priority for $5 flat rate. No handling fee is required.

Alaska, Hawaii, and U.S. Territory orders (including PO Box) will be shipped by USPS Priority Mail.

If an item you ordered is temporarily out of stock, we will contact you by e-mail to allow you to cancel your order. If you do not wish to cancel, the item will be shipped to you at the earliest possible time.

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Mail-In Order

Please print out the order form and fill in all required information. Make your cashier check or money order payable to Lau International, LLC and send to:

Lau International, LLC
Sales Department
11357 Nuckols Rd
#130
Glen Allen VA 23059
U.S.A

Cashier check or money order must be drawn on a U.S. bank and made payable to Lau International, LLC. We do not accept personal checks.

Once we have received your order, confirmation and tracking numbers will be sent via e-mail or by telephone using information you have provided.

IMPORTANT: All cashier check and money order must be made payable to Lau International, LLC.

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Liability Disclaimer

Absolutely no sales to minors under 18 years of age or any person who falls in one of the following categories: convicted of a crime punishable by imprisonment for any terms; fugitive from Justice (requires interstate flight to avoid prosecution or testimony in a criminal case); drug users or addicts (may be shown by recent conviction for use, recent possession of drugs, or recent arrest for use of drugs, or positive drug tests); aliens illegally or unlawfully within the US or those lawfully admitted in non-immigrant status (i.e. aliens without permanent residence status); mental defectives or persons committed to a mental institution; formally renounced US citizenship; dishonorably discharged from the military; subject to a court order prohibiting harassing, stalking, or threatening of an intimate partner or child of an intimate partner or placing such persons in reasonable fear of bodily injury; and convicted of a misdemeanor crime of domestic violence. It is the responsibility of the buyer and not the seller (BestStunGun.com and Lau International, LLC) to ascertain and obey all applicable federal, state and local laws in regard to the possession and use of all products on this site. By placing an order the buyer represents that he/she is of legal age, he/she does not fall in one of the above categories and that the products will be used in a legal manner. Neither BestStunGun.com nor Lau International, LLC can assume any liability for the use of these products and recommend the buyer become familiar with the laws in their city, state, province, that regulates the use and possession of these products. Consult your local and state authority before ordering if you are in doubt.

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Product Restrictions

Please check our Stun Gun Laws section for laws and restrictions before ordering.

IMPORTANT: It is the responsibility of the buyer and not BestStunGun.com to ascertain and obey all applicable federal, state and local laws in regard to the possession and use of all products on this site.

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Note Regarding Children

BestStunGun.com does not knowingly collect any personal information from children or sell to children under the age of 18.

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Discreet Shipping

All Best Stun Gun.com orders are shipped in plain discreet boxes. The return address is Lau International, LLC. Nowhere does it mention what you purchased. Your neighbors, mail carrier or children will not be able to tell the contents of your order.

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Billing Information

Your credit card or debit card statement will read “Best Stun Gun.com”.

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Warranty and Defect

IMPORTANT: All stun guns and stun batons must use Streetwise or Energizer battery. Other batteries may not work.

Best Stun Gun guarantees all our products to be free of defects when they are sent. All our products are warranted by manufacturers; please refer to the product page for warranty information. If the product you receive is defective you must notify us by email at
sales@beststungun.com no later than 15 days after original ship date to receive return instructions. The product will be replaced or repaired at our discretion.

For defective discontinued models – If purchase date is within one year, we will replace it with a new model with similar specifications within the same brand. If purchase date is more than 1 year, we will offer 25% off your next purchase within the same brand.

IMPORTANT: Since all TASER products are registered with TASER International, warranty on TASER M26C/M18L, TASER X26C and TASER C2 will be serviced directly by TASER International. Please contact TASER International at 1-800-978-2737, email: rma@taser.com or visit their site at (http://apps.taser.com/troubleshooting/consumer-support.aspx).

IMPORTANT: Do not under any circumstances disassemble the product. Disassembling the product will void any warranty and refund privilege.

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